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The Faces Behind the Voices


Meet Our Customer Service Team

Meet you Swagelok Pittsburgh | Tri-State Area Customer Service Representatives... the integral and critical components of our Inside Sales efforts. Our three-person team is 100%-dedicated to promptly, precisely, and professionally attend to your every fluid-system need, no matter how routine or complex your application or how urgent you requirement. They understand your job challenges, enabling our CSRs to recommend, or specify, the ideal Swagelok componentry and value-added services that will help you realize significantly improved site or project safety, productivity, and efficiency.

Char Konzier


A 39-year Swagelok Pittsburgh | Tri-State Area veteran, Char has held a wide variety of roles for us, including Quality Assurance Manager, Technical Service Specialist, and Purchasing Agent. She's been married to her high school sweetheart ("Diddy") for 36 years. They have three children and two grandkids. Char enjoys spending time with her family and any day on any beach.

Grace Steele


Grace is celebrating her eighth year with us. But, before that, she was Operations Manager for the Warrendale, Pa., branch of Victaulic, a valves and fittings maker and supplier. She and her husband, George, devote plenty of time to entertaining four grandchildren. For relaxation, Grace loves to spend time in her garden.

Jennifer Obed


Jennifer joins Char Konzier and Grace Steele as a Customer Service Representative. This University of Pittsburgh graduate, with extensive experience in the mortgage and IT industries, will make certain we properly take and enter your orders, address your technical information/application requests, and provide the exceptional overall customer care you’ve come to expect from us. She and her husband, Bob, are the proud parents of Angelina, 14.

Your call is always important to us. Char, Grace, and Jennifer are fully committed to providing you expert answers and support that will make a genuine difference in your fluid-system performance and profitability.

For years, you've trusted them by voice alone. Now that you "know" our CSRs better, trust them even more.