Quality & Service
We Stand Behind Each and Every Swagelok Product We Sell
Our Quality Policies
Swagelok Pittsburgh | Tri-State Area’s quality program is certified to Swagelok Quality System standards. We are absolutely committed to delivering the highest quality products and services to you each and every transaction. We are in accordance with ISO 9001 requirements, as well as Title 10 Code of Federal Regulations Part 50 (10CFR50) Appendix B.
We employ quality management models and processes in all of our business systems, including but not limited to:- Quoting
- Order Entry
- Shipping and Receiving
- Customer Feedback
- Internal Associate Training and Certification
- Assembly and Fabrication
The aforementioned processes will be measured, monitored, and improved upon via identified quality objectives. To achieve organizational excellence and to ensure optimum customer satisfaction, we promote an environment of continuous improvement through systematic measurement of process data, careful analysis, incremental changes, and re-measurement.
Our Satisfaction Policy
All product and services complaints are handled in a consistent, systematic, and truly professional manner. No exceptions. We promise immediate follow-up, including preventative measures to prevent similar issues in the future.
View detailed information about our Quality procedures:
| Quality & Business Planning Procedure | Customer Complaint Procedure | Customer Satisfaction Procedure |
 |
 |
 |
Our Certifications
Swagelok fluid-system products have an inherent material difference.
Superior Materials
Not all stainless steel is the same. Our premium, special-recipe “Swagelok” 316 stainless steel exceeds ASTM minimum requirements for nickel and chromium – resulting in optimum corrosion resistance and ductility. In our extensive Chloride Stress Corrosion Cracking (CSCC) test of 72 Swagelok nuts versus 110 of multiple competitive brands, Swagelok had ZERO visible cracking or leakage, yet 39% of the comparable fittings cracked or leaked.
Genuine Swagelok
We own our entire manufacturing process, including all forging, machining, electro-polishing, welding, assembly, and testing…with all activities done only by us – in our facilities. Raw material traceability is extremely critical and integral to Swagelok’s unparalleled total quality system. In fact, we can track what lot of material makes up a part and which components are in an assembly. And all Swagelok tube fittings are fully backed by the Swagelok Limited Lifetime Warranty – a promise as strong as our products.
Our typical Certificates of Compliance and Origin:
| CMTR Sample Traceable | Sample Certificate of Origin | Sample Certificate of Compliance | Sample Traceable Certificate of Compliance |
 |
 |
 |
 |