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We Stand Behind Each and Every Swagelok Product We Sell

Our Quality Policies

Swagelok Pittsburgh | Tri-State Area’s quality program is certified to Swagelok Quality System standards.  We are absolutely committed to delivering the highest quality products and services to you each and every transaction.  We are in accordance with ISO 9001 requirements, as well as Title 10 Code of Federal Regulations Part 50 (10CFR50) Appendix B.

We employ quality management models and processes in all of our business systems, including but not limited to:
  • Quoting
  • Order Entry
  • Shipping and Receiving
  • Customer Feedback
  • Internal Associate Training and Certification
  • Assembly and Fabrication

The aforementioned processes will be measured, monitored, and improved upon via identified quality objectives.  To achieve organizational excellence and to ensure optimum customer satisfaction, we promote an environment of continuous improvement through systematic measurement of process data, careful analysis, incremental changes, and re-measurement.

Our Satisfaction Policy

All product and services complaints are handled in a consistent, systematic, and truly professional manner.   No exceptions.  We promise immediate follow-up, including preventative measures to prevent similar issues in the future.  

View detailed information about our Quality procedures:

Quality & Business Planning Procedure  Customer Complaint Procedure  Customer Satisfaction Procedure
 Quality and Business Planning Document  Customer Complaint Procedure Document  Customer Satisfaction Procedure Document